Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of the Indian Railways that handles the catering, tourism and online ticketing operations of the latter, with around 5,50,000 to 6,00,000 bookings everyday.
Online ticketing
It is one of the Miniratna companies of Central Indian government. Prior to its inception, Indian railway passengers had little options for quality food while travelling. Passengers have to get off from trains at stations and buy sub-standard and unhygienic food available. The short halt at stations and the sudden surge in crowd at the stalls added to the travelers' panic. After the advent of IRCTC, pantry cars were introduced inside long or medium distance trains which catered to passengers by serving freshly cooked quality food, thus revolutionizing train travel in India. It pioneered internet-based rail ticket booking through its website, as well as from the mobile phones via WiFi, GPRS or SMS. It also provides SMS facility to check PNR status and Live Train Status as well. In addition to e-tickets, Indian Railways Catering and Tourism Corporation also offers I-tickets that are basically like regular tickets except that they are booked online and delivered by post. The tickets PNR status is also made available. Commuters on the suburban rail can also book season tickets through the website. It has also launched a loyalty program called Shubh Yatra for frequent travelers. Through this program, passengers can avail of discounts on all tickets booked round the year by paying an upfront annual fee.
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